Terms and Conditions

General Statement on Privacy, Personal Data, and Communications
In using the Bondi Junction Massage & Float Centre website, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.

User Provided Information
Bondi Junction Massage & Float Centre does not collect any personal information about individuals except when it is knowingly provided via the client registration form in order to make online purchases or undertake a floatation session. Bondi Junction Massage & Float Centre may use the information provided to contact you with important information. Personal information provided is for internal use only and will not be shared with external third parties without your permission.

Security Statement
Bondi Junction Massage & Float Centre makes every effort to ensure that all online transactions made on the site are secure.

Cancellation Policy
You may cancel/reschedule your appointment without any charge up to 24 hours prior to your appointment time. Cancellations and rescheduling of appointments with less than 24 hours’ notice prior to your scheduled appointment will be charged at the full price of the scheduled appointment. If you fail to give notice, you will be charged at the full price of the scheduled appointment.

Online Bookings
All bookings made online are pre-paid and will be processed via a Visa or MasterCard credit card payment. If you subsequently wish to claim a rebate for the booking from your Health Fund, we will issue you with a compliant invoice for the full amount after your treatment has been completed.

Pricing
Pricing of our products and services are subject to change.

Payment Methods
Bondi Junction Massage & Float Centre only accepts MasterCard and Visa for online purchases as well as eftpos in store and direct debit for memberships.

Health Fund Rebates
Bondi Junction Massage & Float Centre offers health fund rebates for eligible cilents and funds. Telephone bookings will incur a 50% deposit to accommodate any clients who wish to avail of an instant rebate in-Centre following their treatment.

Online bookings are pre-paid in full via credit card. After your treatment, you will be provided with a sales invoice for the service provided which can then be used to claim a rebate from your health fund where applicable.

Bookings
All bookings for float sessions via credit card or a credit from their account. If the client is paying with a voucher, the voucher number will be recorded at the time of booking and used to secure the session. On the day of booking, the client is able to use the over the phone payments to upgrade to a series of floats. All prices are subject to change, Bondi Junction Massage & Float Centre accepts Bondi Junction Massage & Float Centre Gift Cards, Cash, MasterCard and Visa as payment in store.

Online Payments
Online credit card payments made to Bondi Junction Massage & Float Centre will appear on credit card statements as "BONDI JUNCTION M&F CTR". Online credit bookings are finalised purchases and cannot be used to contribute to other services in store.

Gift Cards
Gift Vouchers can be purchased online, physical cards can be purchased in store. Cards cannot be replaced if lost, stolen or destroyed. Nor can they be returned or redeemed for cash.

Bondi Junction Massage & Float Centre Gift Cards entitles the holder to goods/services equal to the value stated on the Gift Card or remaining value after partial redemption. Gift Cards contain value which can be used to purchase goods and services at Bondi Junction Massage & Float Centre and the massagefloat.com.au online retail store. The Gift Card must be presented in order to be redeemed in whole or part of the card’s balance.

The value shown on the Gift Card includes GST and can be redeemed for any service or product online or in store. Purchases exceeding the available balance require the Gift Card holder to pay the difference in price between the value of the Gift Card and the retail price of the goods and services.

All service and product prices are subject to change. The price of the purchase is the advertised price on the day the gift voucher is redeemed.

Bondi Junction Massage & Float Centre is not responsible for sourcing the gift card number should you fail to present your Gift Card. Gift Cards are strictly non-refundable and valid for 3 years from purchase date unless otherwise stipulated*.

Health Fund rebates cannot be claimed on Gift Card services.

Age Limit
FLOAT – You must be at least 10 years of age to float. If you are under 16, you can register and use the site, however a parent or guardian will be required to attend your scheduled appointment to sign the client waiver in person. Any clients under 16 will require parental permission and supervision to float. Please speak to our staff for your individual enquiry. MASSAGE – You must be at least 16 years old to receive massage therapy through Bondi Junction Massage & Float Centre, however a parent or guardian will be required to attend your scheduled appointment to sign the client waiver in person.

Physical Readiness
Bondi Junction Massage & Float Centre reserves the right to turn clients away if they do not have the correct medical clearance or present in a state that would cause risk to themselves or others. Clients need to be compliant to any state government regulation regarding COVID19 vaccination.

Water Sanitation
Bondi Junction Massage & Float Centre maintains the highest standard of hygiene and sanitation of the pod water. Water contaminated by the client with solutions i.e. oils, products, hair colour, tanning solutions or human bodily fluids (eg. excrement), agree to incur the financial expense of water replacement, at a cost of $1,500 per pod.

Policy Changes
Bondi Junction Massage & Float Centre reserves the right to amend these terms and conditions without prior notice. By using the site, you agree to any revised changes. It is recommended that users review this document periodically to stay informed.

Acceptance of Terms
Use of the site signifies acceptance of the terms and conditions stipulated in this document, including any revised changes.

Complaints & Feedback
At Bondi Junction Massage & Float Centre, we take all complaints and feedback seriously. We see them as an opportunity to improve on our service to our clients. We endeavour to take action in a structured way to ensure equity and equality for all involved. Any client or an NDIS participant may contact us in person, by email, phone, or via a third party on your behalf or anonymously. Once received, Bondi Junction Massage & Float Centre will review it and make every attempt to resolve the matter within 48 hours. If it requires notifying to a higher authority i.e. NDIS, Bondi Junction Massage & Float Centre will report accordingly. The complaint will be managed through Bondi Junction Massage & Float Centre complaint management process to resolution. The complainant, and associate, will be informed of the outcome in writing.

* Unredeemed gift cards, passes and offers past their specified expiry date will be null and void